Find the course
that meets your company’s needs and train
your staff with the essential knowledge and skills
to stay relevant. The FLI offers professional
courses in skills development, from operational
to supervisory and managerial levels.
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Certificate in
Furniture Product Knowledge
Aims to provide participants with ample
knowledge on furniture contextual studies,
materials characteristics and grading, production,
maintenance and other factors of consideration
so as to provide appropriate sales and business
consultation to customers. |
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Fundamental
Management Supervisory
Aims to provide participants with the supervisory
skills needed to become effective leaders
and communicators when managing a team.
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Understanding
Consumer Protection Fair Trading Act
Aims to provide participants with a clearer
understanding of customers’ various
legal rights and its impact on businesses.
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Complaint
Handling for Positive Outcome
Aims to provide participants with the skills
to handle complaints effectively, remain
composed and assertive in difficult situations
and to develop confidence with a reliable
7-step approach. |
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Handling
Difficult Customers
Aims to provide participants with the principles
of service retention, understanding the
importance of customer retention and loyalty
and basic rules for handling customers’
complaints. |
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Selling
Through Customer Service
Aims to provide participants with knowledge
of the importance of customer service, combating
communication barriers and the ability to
handle difficult situations with confidence.
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Telephone
Courtesy & Customer Service
Aims to provide participants with knowledge
of the importance of proper telephone skills,
customer needs and the essential role customer
service plays in creating a favourable impression
of the company. |
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Communication
& Relationship Management (Operations
& Supervisory)
Aims to provide participants with enhanced
communication skills and influence their
ability through understanding human behavior.
The supervisory course will place emphasis
on the participant’s role in leading
the team towards the organisation’s
objectives. This course can be conducted
in either English or Mandarin. |
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Initiative
& Enterprise (Operations & Supervisory)
Aims to improve participants’ capabilities
by learning the importance of taking initiative,
encouraging greater innovation, identifying
opportunities and assessing self-direction.
The supervisory course will also focus on
how a supervisor should work with a team
of subordinates in practising initiative
and enterprise behaviours. |
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Personal
Effectiveness (Operations & Supervisory)
Aims to provide participants with self-knowledge,
self-mastery and the ability to maintain
a balance between work and personal responsibilities.
The supervisory course will also address
techniques to effectively manage work priorities
as well as fundamentals of personal motivation
in the light of the organisation’s
requirements. |
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Problem
Solving & Decision Making (Operations
& Supervisory)
Aims to provide participants with the skills
and knowledge to effectively size up, manage
and solve workplace problems in line with
the organisation’s objectives. This
course can be conducted in either English
or Mandarin.
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Risk
Management Course
Aims to provide participants with the knowledge
of risk management regulations, assessment
tools, evaluation and control measures in
order to cultivate good safety habits and
practices. |
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Certificate
of Performance in Warehouse Operations
Aims to equip participants with the essential
knowledge and skills in handling processes
and activities, and be familiarised with
the use of a Warehouse Management System
(WMS) to automate warehousing processes.
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Certificate
of Performance in Delivery Operations
Aims to equip participants with the essential
knowledge and skills in handling key delivery
processes and activities. |
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Certificate
of Performance in Warehouse Management
Aims to equip participants with the essential
knowledge and skills in managing warehouse
operations and be familiarised with the
use of a Warehouse Management System (WMS)
to automate warehousing processes.
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Handle
Merchandise Display
Aims to provide participants with skills
and knowledge relevant to the presentation
and display of merchandise for people working
under supervision. |
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Maintain
Personal Presentation
Aims to provide participants with required
skills and knowledge to develop a personal
presentation that aligns to and supports
store/organisation image and customer service
standards. |
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Provide
GEMS Service
Aims to equip service personnel at all levels
with the right mindset, heartset and skillset
to deliver spectacular levels of service.
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Selling
Products & Services
Aims to provide participants with basic
knowledge and competencies in selling products
and services in a retail setting. |
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