Manage Relationship with Customers

Synopsis

Customers are important to all businesses. Taking a holistic approach such as managing the company’s interaction with current and potential future customers carefully, analysingdata about current customers’ history with the company and strategisingon building business relationships, it will lead to customer retention and business sales growth. In this course, also learn how to identify, assess and manage customer expectations by setting exceptional customer service standards.

Course Objectives

To allow all customers to have a consistent customer experience
To have benchmarks that can be used to monitor and improve service standards
To communicate clear expectations to employees

Date: 17 – 18 May 2019 (2-day)
Venue: Trade Association Hub, 9 Jurong Town Hall Road
Fee: $108.80 w/SSG Subsidy for SMEs ($684.80)

How to Apply

Download application form here
Email completed form with company stamp to Sylvia Lim (sylvia@sficinstitute.com DID: 65059199)
Log-in to Skillsconnect portal & submit application for SSG Grant & Absentee Payroll (More info here)
An e-invoice will be sent to your email address
Payment to be made upon receipt of invoice – admission to courses are strictly restricted to participants who have already made payment prior to the start of the class.

Important to take note:

*For Singaporeans/PRs only.
In addition, employers may apply for absentee payroll funding under the Skills Redevelopment Programme(SRP).
More information on the absentee payroll can be found on https://www.skillsconnect.gov.sg/web/guest/AP.

Other terms and conditions may apply. SFIC Institute and SSG reserve the right to amend any of these terms and conditions at any point in time without prior notice.

**Customised courses require a minimum of 8 employees signup per company