Following the Retail Industry Digital Plan (IDP) launched in 2017, IMDA has been working closely with SFIC and other industry stakeholders to develop a digital technology roadmap specifically for furniture retailers. The roadmap offers a range of solutions aimed at improving the online and offline experiences of customers throughout the entire sales process.
Furniture retailers can pick and choose the solutions they need to streamline their business processes and enhance their customer service. To help industry members make the most of the roadmap, SFIC will be conducting workshops to guide industry members on how to use it to plan their digital transformation journeys. This could include making use of data analytics, and helping workers adopt digital solutions.